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Pest-Away Australia - Shipping Information
Australian orders are generally shipped by Australia Post’s Business Parcel Delivery service as a Receipted Delivery (signature required - similar to a Registered Parcel).
Please use a valid and complete Postal Address as the delivery address for your order. A Post Office Box is our preferred option.
You should watch for a ”Postal Article Awaiting Collection” notice placed in your usual mail delivery location. But please, parcel delivery is typically just 3-5 working days to metro areas (not counting the day you order) - do not continue to wait for this notice. Sometimes it gets overlooked by the postal staff.
If you believe your order has gone beyond the expected delivery time and you haven’t received the article awaiting notice - Check with your local Post Office. It typically has been awaiting collection without you realising it.
But if the local Post Office still doesn’t have your order, then contact us and we may be able to do limited tracking from our side.
Pest-Away Australia does not use the Safe Drop delivery policy. Special Instructions such as ”Leave on the front porch - if not home” are not valid delivery instructions.
Pest-Away Australia’s warehouse is located on the NSW south coast at Bermagui - some 400kms south of Sydney.
Since we are located in a regional area, we have found that Australia Post provides the fastest, reliable and cheapest method for delivering your orders safely.
Some large orders - such as Bulk Netting - will need to ship by courier and a quote will need to be obtained to determine the delivery charge.
For local customers - Pick-Up from the warehouse is possible (by arrangement). Please see our Ordering webpage for more info on Pick-Ups: Ordering Info
International orders will usually ship with Australia Post’s International Parcel Service - Regular Air Mail.
You can elect to ship by the Parcel Express Post service (or even courier), but this needs prior arrangement with Pest-Away Australia and there will be extra cost.
Using your own Courier
With prior arrangement, you may ship using your own account with your preferred carrier.
Expected Delivery Times - not including the order day
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